Delay email being sent when SR/IR closes
We have an offering where SR create a bunch of MA that need to be completed. SR completes when all MAs are complete. However it takes a while for resolution field to be filled in from MA to SR.
Email notification on SR goes out as soon as SR is closed so the resolution comments do not reflect there. Is there a way to delay the notification email from being sent right away?
I see the following setting under Notify Analyst > general settings. What is this value for?