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We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Options
SMP: Send Email - From Portal and CC Analyst Option
Shane_White
Cireson Support Super IT Monkey ✭✭✭✭✭
There is cases with customers where people are not using the reply all function and therefor the From Analyst and CC Portal is not working to it's full potential.
Having one that is the other way around would prevent this issue.
12
Comments
Thumbs up for this!
Initially , we had set up our portal in the way you described - from analyst and CC, but quickly realized it was not the way to go, as a lot of users didn't use reply all and therefore only our analysts had their responses in their mailboxes and the response was not logged into the tickets.
Now we use from portal only and told the analysts to manually CC themselves on send mail tasks if they want to, but having a native option for "From portal and CC analyst" would be a lot better. Even if the people don't use the reply all function, the info will be logged into the ticket rather than an anaylst's mailbox. 👍️
G.
@Shane_White I already raised feature request like this + other options here: https://community.cireson.com/discussion/4982/send-mail-from-portal-and-cc-analyst-bcc-dl-support#latest
So I hope yours will have more luck getting upvotes 😉
Sorry @Peter_Miklian Didn't know about that! 😀
No problem, I hope Cireson will count up votes from both feature requests 🤣
@Shane_White: thanks for creating! ;)
@Peter_Miklian: Tell all your buddies to push :), maybe we make it this time ;)