How do you manage retiring an obsolete Business Service CI in SCSM/Cireson Portal?

Jeremy_WhalenJeremy_Whalen Customer IT Monkey ✭

In my scenario I have a business service that has been decommissioned. This service should no longer be an option on new work items but should remain in place for historic reporting. Should I just delete the unneeded business service from SCSM, secure in the knowledge that historic reporting in the Data Warehouse will be unaffected, or should I leave it in and rely on the analysts to not choose an invalid option? Maybe I could change the Service name to indicate it is no longer valid?

Answers

  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭

    I would be of the opinion to change the Business Service Status property to "Decommissioned" and then mark it as deleted (which would flip the Object Status property) to prevent it from appearing in Searches/Views as they generally obey the logic of "Show me all of the things whose Object Status does not equal Pending Delete"

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