How do you manage retiring an obsolete Business Service CI in SCSM/Cireson Portal?
In my scenario I have a business service that has been decommissioned. This service should no longer be an option on new work items but should remain in place for historic reporting. Should I just delete the unneeded business service from SCSM, secure in the knowledge that historic reporting in the Data Warehouse will be unaffected, or should I leave it in and rely on the analysts to not choose an invalid option? Maybe I could change the Service name to indicate it is no longer valid?