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Create work item class

Roman_Nepomniashchii

Roman_Nepomniashchii Customer IT Monkey ✭

August 2019 in Service Manager

I created new work item class. I can create SCSM template based on this class, but I can't create Request Offering with this template, how I can create Request Offering for custom work item class?

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Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

August 2019 Answer ✓

Request Offerings are only able to created using Service Requests or Incidents out-of-box. You won't be able to use the Console to create a Request Offering of an unsupported type, but you could probably accomplish this via manual XML editing. Since it's not a supported case, I would recommend against doing this.

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Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

August 2019 Answer ✓

Request Offerings are only able to created using Service Requests or Incidents out-of-box. You won't be able to use the Console to create a Request Offering of an unsupported type, but you could probably accomplish this via manual XML editing. Since it's not a supported case, I would recommend against doing this.

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