Action Log Notify sending notifications on Service Requests
Is the Trouble Ticket Analyst Comment Log Template workflow meant to send out notifications on all work items? 'Trouble Ticket' made it sound like it only sends on incidents. I set it up to notify when comments are added to incidents and it's working perfectly, but someone added a comment to a service request and the email that went out was missing information like the title and assigned support group. If this is how it's meant to work thats fine, I can add the information about service requests to the notification template since they should be empty on incidents and vice-versa. I just wanted to know before I start trying to modify the templates.