Add reviewer for affected user, not created by user
Wendy_Craig
Customer IT Monkey ✭
Is there a way to have Review Activities automatically populate the reviewer with the line manager of the Affected User, rather than the Created By User? Currently we have a runbook that goes in and compares the affected and created by users and adds the affected user's manager if applicable. But it would be a lot easier to manage if it automatically pulled the affected user's line manager instead. Thanks!
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Answers
@Wendy_Craig I don't think you will be able to achieve this not using runbooks.
We use Orchestrator, too. Our activities are generated automatically after SR creation and PowerShell in runbook handles Affected User instead of Created By User when determining Line Manager.
You wrote 'adds the manager' but I hope you meant 'changes the manager' :)
Thank for the response Peter! I actually did mean add the manager because we haven't been able to figure out a way to delete the Created By manager. Would you be willing to share your script?
@Wendy_Craig take a look at these articles, maybe they'll bring some light:
Let me know if you won't be able to change existing reviewers to others, I can try to prepare some PowerShell script for you. Thanks.