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Action Log Table in database

Michael_Costello

Michael_Costello Customer IT Monkey ✭

September 2019 in Analyst Portal

I was asked by one of our analysts "Can we add 'last modified by' as an optional field in the service portal ticketing views, for easy tracking of responses to tickets?"

I thought I would try to build a SQL Table Widget and ran into an issue. I can't figure out where the action log comments are kept in the ServiceManagement database. Let alone in the ServiceManager database. Does anyone have this information? Apparently my google fu is weak.

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James_Atance Cireson Support Advanced IT Monkey ✭✭✭

September 2019 Answer ✓

Try these:

[ServiceManager].[dbo].[MT_System$WorkItem$TroubleTicket$UserCommentLog]

[ServiceManager].[dbo].[MT_System$WorkItem$TroubleTicket$AnalystCommentLog]

James

5

Answers

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James_Atance Cireson Support Advanced IT Monkey ✭✭✭

September 2019 Answer ✓

Try these:

[ServiceManager].[dbo].[MT_System$WorkItem$TroubleTicket$UserCommentLog]

[ServiceManager].[dbo].[MT_System$WorkItem$TroubleTicket$AnalystCommentLog]

James

5

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