Service Requests with Review Activities awaiting approvals
I am interested to know how your Analysts manage their workloads, to identify which SRs are pending approval and which are ready to be worked on. I realise this is 2 fold: process and configuration.
To set the scene, only about half of our SR RO templates include a review activity so some can be implemented straight away, those ROs requiring approval ask the User to select their Manager for approval and a Powershell Activity sets that name into the RA. Our Analysts then need to wait. They do not work from the next MA to implement the request (I tried to encourage this and realise I made need to push this method) instead only assigning the SR ticket to themselves. So now when they look at their list of SRs in their Team Work or My Work they have no idea when a SR has been approved and can be implemented.