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How to clear cached user data ?

Stephane_Bouillon

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

September 2019 in General Discussion

Hi, I have a user account for which a wrong email address had been configured. I already corrected it in AD, but in the portal, the wrong email address still appears. How should I correct this ?

Stephane

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James_Atance Cireson Support Advanced IT Monkey ✭✭✭

September 2019 Answer ✓

Hey Stephane,

Can you confirm that since you corrected the email addrtess with AD that you have rerun the SCSM AD connector? Once this has been ran you can perform a Cachebuilder Service restart.

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James_Atance Cireson Support Advanced IT Monkey ✭✭✭

September 2019 Answer ✓

Hey Stephane,

Can you confirm that since you corrected the email addrtess with AD that you have rerun the SCSM AD connector? Once this has been ran you can perform a Cachebuilder Service restart.

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Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

September 2019

Thanks for the heads-up, indeed it concerned a user that slipped through the updates of the AD connectors for different OUs.
Thanks James,

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