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Convert SR to IR
Enhancement: Convert SR to IR
Steps to Complete:
- Copy the .js contents into your CiresonPortal\CustomSpace\custom.js file.
- Refresh browser.
- Open a Service Request and click the “convert to ir” task.
- If the Service Request is Completed or cancelled, the task will not show up.
- If the user is a non-analyst, the task will not show up.
- This task will use the “Default Incident Template.” If another template is desired, the id of the template can be changed in the custom.js file