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Convert SR to IR

Enhancement: Convert SR to IR 

Steps to Complete:

  1. Copy the .js contents into your CiresonPortal\CustomSpace\custom.js file.
  2. Refresh browser.
  3. Open a Service Request and click the “convert to ir” task.

Notes:

  • If the Service Request is Completed or cancelled, the task will not show up.
  • If the user is a non-analyst, the task will not show up.
  • This task will use the “Default Incident Template.” If another template is desired, the id of the template can be changed in the custom.js file

Comments

  • Joakim_NormannJoakim_Normann Customer IT Monkey ✭

    This functionality doesn't work for us when running version 9.4.1 of the portal. If I click on "Convert to IR", the window asking med if I want to convert the ticket shows up, but nothing happens afterwards. If I open a new window and check the tickets I can see that a new IR has been created. Once I have clicked yes it should close the SR and then redirect me to the new IR, but none of this is happening.

    Do I need to change something in the script or is there a new version of it?

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