Anyone having issues with Attachments on Self Service?
We have an occasional issue where staff using self service cannot add an attachment. If it is an analyst, they have the option to attach the file after the ticket is created but it won't do it as part of the request offering submission. This is a periodic issue for us, if we try to use the same template and same attachment to replicate the issue then it will go through fine.
We have this occasionally with the analyst console as well when it errors before submitting a new ticket, and you have to submit the ticket without an attachment. As soon as it exists, its fine.
I have raised this with Cireson a few times but its difficult to replicate. Just curious if anyone has come across this and has a better explanation of the behaviour/cause?