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ARO - Submit Runbook Activity Direct

Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭

With the updates done to the ARO to allow CR's to be processed. Hoping it it a easy lift to have the ARO target a Runbook activity directly.(Or possibly a submission directly to the SCORCH API) This would allow a runbook to be build so one could have WI's created dynamically based on responses in the form. Also as the SCSM admin I keep receiving requests for Service Catalog requests to continue a current interaction of a request. Meaning a Support desk kicks off a SR' to start a project for a community user, the user then has to perform some tasks and then provide responses of the results of the tasks. Currently I have to create a new SR that has a runbook that updates the parent SR with the responses.

Also thinking that a direct Runbook ARO could have options like if the requester answers a question with a yes vs no then the runbook could have a branch that the yes adds additional activity to the work item it creates for the support desk.

4 votes

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Comments

  • Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭

    We do essentially the same thing you're talking about except we use the PowerShell Activities. We have a template with a PSA that runs a powershell script that reads the TemplateId of the work item and then calls a related powershell script. The second powershell script dynamically creates activities based on user responses to the request offering.

    You could use a PSA to determine which runbook to run and then call a powershell script to run the related runbook.

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