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SCSM Auto Number - IR - Not sequencial

CaterhamITSupport

CaterhamITSupport Member Advanced IT Monkey ✭✭✭

November 2019 in General Discussion

Dear All,

When creating an incident in Cireson or SCSM console the IR number jumps by two everytime.

This happens when creating an incident and one straight after (in sequence).

Any help is appreciated.

Daniel

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

November 2019 Answer ✓

This behavior is by design for SCSM. The moment you create any New Work Item (regardless whether or not you save it) that number is consumed never to be seen again.
There is an old Travis Wright post about this that's been relocated over here that it explains it in detail - https://techcommunity.microsoft.com/t5/System-Center-Blog/FAQ-Why-Don-8217-t-Work-Item-IDs-Increment-Uniformly/ba-p/342830

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

November 2019 Answer ✓

This behavior is by design for SCSM. The moment you create any New Work Item (regardless whether or not you save it) that number is consumed never to be seen again.
There is an old Travis Wright post about this that's been relocated over here that it explains it in detail - https://techcommunity.microsoft.com/t5/System-Center-Blog/FAQ-Why-Don-8217-t-Work-Item-IDs-Increment-Uniformly/ba-p/342830

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CaterhamITSupport Member Advanced IT Monkey ✭✭✭

November 2019

Thank you, really appreciate the help with this.

Daniel

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Peter_Miklian Customer Advanced IT Monkey ✭✭✭

November 2019

Same question from @Carol_Lee here: https://community.cireson.com/discussion/comment/19568#Comment_19568

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