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Can't load Send Email task in portal

We have setup a new production environment with Service Manager 2019 and Cireson products. Now I can't start the Send Email task in the portal. Nothing happens when I click on it. It works fine in our lab environment (also Service Manager 2019) and I have compared the settings in both portal environments under "Admin Settings - Email Settings". The only difference between them is the email address used. The Send Email task works fine from the console in both environments but the portal function only works in the lab.

Has anyone else encountered this problem and can point me in the right direction to resolve this?

Best Answer


  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭


    Please also log a Support IR so we can keep track of this 😊


  • Joakim_NormannJoakim_Normann Customer IT Monkey ✭

    Thanks Shane, that workaround made all the difference. I can load the Send Email task now. Did this bug come with version 9.4.2? Our lab environment has 9.4.1 and there it works perfectly without this workaround.

    I will log an IR on this.

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Thank you for confirming Joakim. This bug came in 9.4.2!

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