Can't load Send Email task in portal
Joakim_Normann
Customer Adept IT Monkey ✭✭
We have setup a new production environment with Service Manager 2019 and Cireson products. Now I can't start the Send Email task in the portal. Nothing happens when I click on it. It works fine in our lab environment (also Service Manager 2019) and I have compared the settings in both portal environments under "Admin Settings - Email Settings". The only difference between them is the email address used. The Send Email task works fine from the console in both environments but the portal function only works in the lab.
Has anyone else encountered this problem and can point me in the right direction to resolve this?
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Shane_White
Cireson Support Super IT Monkey ✭✭✭✭✭
This could be due to the bug in Send Email, could you please try implement this workaround and let me know if it fixes it! (PR90111)
In CiresonPortal\Scripts\forms\tasks\sendEmail\controller.js change this on line 450-451:
cont.modal('show');
});
to look like this:
});
cont.modal('show');
Let me know how you get on!
Thanks,
Shane
5
Answers
Hi @Joakim_Normann
This could be due to the bug in Send Email, could you please try implement this workaround and let me know if it fixes it! (PR90111)
In CiresonPortal\Scripts\forms\tasks\sendEmail\controller.js change this on line 450-451:
cont.modal('show');
});
to look like this:
});
cont.modal('show');
Let me know how you get on!
Thanks,
Shane
@Joakim_Normann
Please also log a Support IR so we can keep track of this 😊
Thanks!
Thanks Shane, that workaround made all the difference. I can load the Send Email task now. Did this bug come with version 9.4.2? Our lab environment has 9.4.1 and there it works perfectly without this workaround.
I will log an IR on this.
Thank you for confirming Joakim. This bug came in 9.4.2!