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SCSM Block Exchange Connector / Block Email Address

CaterhamITSupport

CaterhamITSupport Member Advanced IT Monkey ✭✭✭

December 2019 in General Discussion

Dear All,

Is there a way to block email to ticket for Exchange Connector for an individual email address only?

Thanks

Daniel

0

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

December 2019 Answer ✓

Log into that resource mailbox and setup an inbox rule that moves the message out of the inbox. the connector only reads the inbox folder. We have rules all over the place to filter out vendor automated notifications out of our tickets.

5
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CaterhamITSupport Member Advanced IT Monkey ✭✭✭

December 2019 Answer ✓

I created a rule on Office 365 on that mailbox to move it to the deleted items like you say.
This seems to work ok.
Daniel

0

Answers

Options
Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

December 2019 Answer ✓

Log into that resource mailbox and setup an inbox rule that moves the message out of the inbox. the connector only reads the inbox folder. We have rules all over the place to filter out vendor automated notifications out of our tickets.

5
Options
CaterhamITSupport Member Advanced IT Monkey ✭✭✭

December 2019 Answer ✓

I created a rule on Office 365 on that mailbox to move it to the deleted items like you say.
This seems to work ok.
Daniel

0

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