Primary Owner on SR or "Others to Notify" functionality
Is Cireson looking at implementing any kind of "Others to Notify" capability on Service Requests?
The 'primary owner' field on IRs is an excellent tool for keeping other staff in the loop on incidents. Service Requests have that same need.
Most modern tracking tools have a "Others to Notify" functionality where you can add people/e-mail addresses to, so that they are also updated on any status change to the request.