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Exporting to Excel yields incorrect dates
Bryce_Fowler
Customer IT Monkey ✭
Hello,
We're noticing an issue with the Export to Excel feature where dates stop lining up correctly. For example I've exported a list of assets and I am checking the warranty expiration date, and on a newly purchased item the received and warranty end date will be 4-5 years ago. When I go in to the asset record in the portal, all of the dates are correct. We also have noticed this with exporting IRs/SRs and having their dates be off. Is there any fix for this issue?
Thanks
0
Answers
@Bryce_Fowler - What version of the portal are you using?
@Bryce_Fowler Are you able to attach any screenshots of how the date looks in the portal and how it looks in the export?
Thanks,
Shane
@Justin_Workman Here is the info for the portal.
Current Portal Version: 9.2.2.2016
Management Pack Version: 7.7.2016.208
Platform Cache Version:
Platform Version:
@Shane_White Sure thing! All 3 of them have the same asset number, but the received date keeps changing when exported, which now that I think about it is the reason the warranty is way off. The 'incorrect dates' image was taken a while ago when it was still assigned to someone, but, it is the same asset still :)
@Bryce_Fowler - I'm not sure I've ever seen this issue. Are you able to update to see if that fixes it?
@Justin_Workman I'll try it out on our Dev server and see if it works. We've been postponing updates to the portal since the last one did a number to our assets.