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Link Cireson HTML KB Article to CR Template
Chris_Keander
Customer Advanced IT Monkey ✭✭✭
We have a KB article on how to fill out a Change Request form in the Cireson portal for our environment. We use two CR templates (Standard and Major) and we were hoping to be able to link the KB article to those templates so when a new CR is created, the documentation is not far away if needed.
Unfortunately, at the template level, we can only link SCSM console CRs as a related item, and not Cireson HTML KB articles... unless I'm missing something.
Is this out of the question?
Unfortunately, at the template level, we can only link SCSM console CRs as a related item, and not Cireson HTML KB articles... unless I'm missing something.
Is this out of the question?
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Brett_Moffett
Cireson PACE Super IT Monkey ✭✭✭✭✭
At the moment it is not possible to link Cireson KB Articles to Work Item templates.
However, with some tricky Java scripting it would be possible to display KB articles that relate to the template you are using.
This would be custom Java code but maybe someone int he community has done this in the past and is willing to share.5 -
OptionsBrett_Moffett
Cireson PACE Super IT Monkey ✭✭✭✭✭
Just a point of clarification here, Cireson KB Articles can be linked to individual Work Items once they are created, but not to templates so when someone creates a WI they are already linked.5
Answers
However, with some tricky Java scripting it would be possible to display KB articles that relate to the template you are using.
This would be custom Java code but maybe someone int he community has done this in the past and is willing to share.