Auto Close - Not working properly

CaterhamITSupport

CaterhamITSupport Member Advanced IT Monkey ✭✭✭

January 2020 in Auto Close

Dear All,

I have an issue with auto close issues. It closes tickets ok but doesn't show in the portal.

As a work around i create a batch file and task sequence to:

restart cache and do an iisreset

The above works and i have enabled logging but nothing appears?

Any direction as to a permanent fix would be helpful.

Daniel

0

Best Answer

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

January 2020 Answer ✓

Sounds like the Cachbuilder is not syncing, can you email me a copy of the CB log file

James

5

Answers

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

January 2020 Answer ✓

Sounds like the Cachbuilder is not syncing, can you email me a copy of the CB log file

James

5
CaterhamITSupport Member Advanced IT Monkey ✭✭✭

February 2020

This seems to be working now.
Thanks
Daniel

0

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