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Incident Assigned Update Status to Active

Dear All,

Is there a way to automatically change the status of an incident once an incident is assigned to a technician.

I want it to update to says its active or assigned.

Thanks

Daniel

Best Answer

Answers

  • CaterhamITSupportCaterhamITSupport Member IT Monkey ✭

    Actually having the status as assigned would be better.

    Any help with this is appreciated.

    Daniel

  • CaterhamITSupportCaterhamITSupport Member IT Monkey ✭

    Thanks for this could you let me know what trigger class i would use and management pack in the work flow etc?

    Daniel

  • CaterhamITSupportCaterhamITSupport Member IT Monkey ✭

    I managed to figure this out tonight and now understand what you are saying.

    Thank you for the advice this is really helpful!

    Daniel

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