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Templates in Portal

Erin_Murphy

Erin_Murphy Customer IT Monkey ✭

August 2016 in Advanced Send Email

I have set up the Advanced Email setting to pull from the prefix "Send Email Form" both in the console and the portal.

I can choose templates from the console, but it will not pick up any templates in the portal.

Any ideas how I can get it to pick them up?

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

August 2016 Answer ✓

Hi Erin

A website restart is required to pickup some changes to SettingItems in the portal, Id recommend giving it a restart and it should show.

Regards
Joe

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

August 2016 Answer ✓

Hi Erin

A website restart is required to pickup some changes to SettingItems in the portal, Id recommend giving it a restart and it should show.

Regards
Joe

5
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Erin_Murphy Customer IT Monkey ✭

August 2016

Thanks Joe,
A restart hasn't fixed the it. Is this the right area in the Admin Settings: ?

Email.PNG 3.5K

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

August 2016

Yep that's the correct setting, odd it's not showing. Can you try a cachebuilder, app pool and website restart just incase it still needs to cache?

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