@mention does not work in firefox

Mikkel_Madsen

Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

April 2020 in Analyst Portal

Hi

Have any of you had problems with the @mention function when using firefox?

We have a strange issue. The record is written to the actionlog but no email is sent.

If using chrome or new edge browser the email is sent correctly.

Thanks for feedback - also if you have it working correctly and it is sending the email if you are using forefox.

Regards

Mikkel

0

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2020 Answer ✓

@Mikkel_Madsen - I have done some additional testing. It looks like if you select by using the tab key rather than the mouse to select from the dropdown, the notification won't send. If you select with the mouse it will. That is only in firefox though. Selecting with tab in Chrome works fine.

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2020 edited May 2020

@Mikkel_Madsen - I just tested with Firefox and I was able to receive the email.

0
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2020 Answer ✓

@Mikkel_Madsen - I have done some additional testing. It looks like if you select by using the tab key rather than the mouse to select from the dropdown, the notification won't send. If you select with the mouse it will. That is only in firefox though. Selecting with tab in Chrome works fine.

5
Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

May 2020

Thanks @Justin_Workman 🙂

1

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