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Relationship problem

Roman_Nepomniashchii

Roman_Nepomniashchii Customer IT Monkey ✭

June 2020 in Service Manager

Hi Team! We have a problem, when we create service request with qery result and add 10-15 user(CI) this SR create 10minutes.

Next case: we create template and add Review Activity in this RA we add 10-15 approves, after we create Service Request through this template and this Service Request create 10minutes.

How we can fix it, maybe someone faced this problem

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

June 2020 Answer ✓

It's only at @Justin_Workman's suggestion awhile back I became aware of a portal setting (Admin Settings -> Settings) known as "PrePopulateCiLimit".
It seems there is some connection between the portal trying to cache the CIs you've selected as opposed to just polling SCSM directly. If you raise this number significantly (I'm talking like 10,000) you should be able to improve commit times.

6

Answers

Options
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

June 2020 Answer ✓

It's only at @Justin_Workman's suggestion awhile back I became aware of a portal setting (Admin Settings -> Settings) known as "PrePopulateCiLimit".
It seems there is some connection between the portal trying to cache the CIs you've selected as opposed to just polling SCSM directly. If you raise this number significantly (I'm talking like 10,000) you should be able to improve commit times.

6

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