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Notification criteria in affected users

Keren_MarroquinKeren_Marroquin Customer IT Monkey ✭

I want to sent different notifications for my affected users according to the domain to which they belong.

I am using the FQDN or Domain criteria but it does not send me any results.


What other option could I use?

Answers

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    How does your notification criteria looks like?

    Does it send an email if you don't use the FQDN?

  • Keren_MarroquinKeren_Marroquin Customer IT Monkey ✭

    @Mikkel_Madsen this is my criteria

    yes it send email 

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    What are the other criterias you have in it?

  • Keren_MarroquinKeren_Marroquin Customer IT Monkey ✭

    only the status

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    Does it send an email if you delete the FQDN criteria?

  • Keren_MarroquinKeren_Marroquin Customer IT Monkey ✭

    Yes, It send it

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    Do you set it up as an Email notification Subscription or a Service Request Event Workflow?

    What if you change it to contains instead of equals and only use a part of the domain?

    What if you the domain instead of FQDN?

  • Keren_MarroquinKeren_Marroquin Customer IT Monkey ✭

    I set it up both of them 

    it is the same 

    it dont work 

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    The same issues here in my test.

    Can't get it to work when using UPN, FQDN or Domain. When using Office og First Name it will work.

    The funny thing - it does not work when using "contains" or "does not contains" - one of them should work but i does not.

    Do you have possibilities to use other fields like Office or Department?

  • Keren_MarroquinKeren_Marroquin Customer IT Monkey ✭

    Thank you! @Mikkel_Madsen The truth is very strange because if it worked for me in a moment but my users reported that they did not receive notifications and it was that I checked, I realized that this option was not validating me.


    I cannot use another field since I have many departments in a domain

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