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REST API for incident & service request information ?

Stephane_Bouillon

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

August 2020 in Analyst Portal

Hi,

Is there a web service or rest api to consult and/or manipulate incidents & service requests ? I am investigating if there is a client api that I could use to automate certain tasks from a web page outside of the portal.

Stephane

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

August 2020 Answer ✓
Yup yup yup!
Once you're logged into your own portal instance, click your name at the top right and then click "API Documentation." A few community examples worth mentioning, although there are many more:
https://community.cireson.com/discussion/comment/21430#Comment_21430
https://community.cireson.com/discussion/comment/16746#Comment_16746
https://community.cireson.com/discussion/comment/20652#Comment_20652
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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

August 2020 Answer ✓
Yup yup yup!
Once you're logged into your own portal instance, click your name at the top right and then click "API Documentation." A few community examples worth mentioning, although there are many more:
https://community.cireson.com/discussion/comment/21430#Comment_21430
https://community.cireson.com/discussion/comment/16746#Comment_16746
https://community.cireson.com/discussion/comment/20652#Comment_20652
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Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

August 2020

or add "/help" to your portal url
@Adam_Dzyacky I would love to se a walk through article on how to create an incident from another web page outside the portal 🤗

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Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

August 2020

Any particular web pages @Mikkel_Madsen or just general how-to Rest calls?

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Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

August 2020

@Adam_Dzyacky General would be nice, but also as asked in this one https://community.cireson.com/discussion/comment/21430#Comment_21430
We are looking into microsoft Virtual Agent (chat bot) and want to create incident and service requests through that one 🙂

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james_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭

August 2020

Here is an index of the API documentation that is available in the KB:
https://kb.cireson.com/article/index-of-api-documentation/2566

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