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[SCSM][Service Request][Related Knowledgebase Article]: how to unlink the artcile?

Dries_Werckx

Dries_Werckx Customer IT Monkey ✭

August 2016 edited August 2016 in General Discussion

I have a problem where I linked a Knowledge Base Article(KBA) to a Service Request(SR) (inside the SCSM console), I then deleted the KBA(in the SCSM console) (thinking it would also unlink the article from the SR).

When I go in the SCSM console and look at related items of the SR there are no KBA's but when I go to the portal the KBA is still there.

Any advice?

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Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

August 2016 Answer ✓

Have you restarted the Cachebuilder?
You may need to force a complete re-sync for it to update fully.
Follow the instructions here: https://support.cireson.com/KnowledgeBase/View/1142#/

5

Answers

Options
Tony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭

August 2016 Answer ✓

Have you restarted the Cachebuilder?
You may need to force a complete re-sync for it to update fully.
Follow the instructions here: https://support.cireson.com/KnowledgeBase/View/1142#/

5

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