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Searches - My Searches (Saved Searches Disappearing)

Adam_Hill

Adam_Hill Customer IT Monkey ✭

February 2019 in Analyst Portal - Community

Good Afternoon,

I've had a few users report that they've created/saved searches in the "My Searches" category under search, only to find upon logging back in after a day or so that they're wiped out. Is this a limitation of the community edition of the portal?

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Patrick_Chambers Cireson Consultant Adept IT Monkey ✭✭

February 2019

@Adam_Hill

What version of the portal are you experiencing these issues with?

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Adam_Hill Customer IT Monkey ✭

March 2019

Hi @Patrick_Chambers sorry for the delay

"Current Portal Version: 8.12.6.2016"
"Management Pack Version: 7.7.2016.185"

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prk Member IT Monkey ✭

March 2020 edited March 2020

Hi @Patrick_Chambers
I am experiencing the same issue.
I have found out that what causing it is Recycling on ISS. Confirmed by running manual recycle
We have changed some settings (marked red) in the ISS / Application Pools / CiresonPortal / Advanced Settings

That is something that was set by our consultant when first version of CiresonPortal was installed. I believe that was version 7.
What can we do to stop saved searches to disappear? Can we just not run Recycle ever?

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Adam_Hill Customer IT Monkey ✭

March 2020 edited March 2020

@prk
Yes! I'm thrilled you've determined this was the problem, because I had been stumped for the longest time. Very curious if leaving this off is viable or what the fix may be.

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prk Member IT Monkey ✭

March 2020 edited March 2020

Forgot to add versions.
Current Portal Version: 9.4.13.2016
Management Pack Version: 7.7.2016.220
Platform Cache Version: 3009.4.13
Platform Version: 5.3.3

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prk Member IT Monkey ✭

March 2020

@Adam_Hill
I hope someone from Cireson can answer that.

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Patrick_Chambers Cireson Consultant Adept IT Monkey ✭✭

March 2020

@prk @Adam_Hill
I am having someone on our side verify if this is expected behavior for the community edition.

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Peter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

August 2020

I asked Cireson support, they do not limit the saved search function in the community version
So its probably a bug, but one I haven't in the licensed version...

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

August 2020

To @Peter_Muttenthaler's point, yes we do not believe the saved search feature is being limited by the community version.
It also seems strange that it takes a day before it deletes. Part of me feels if it was limited, it would delete straight away or not even save!
I am going to test this in my lab and confirm that fact though.
Also, Adam, would you be able to update your portal version? You are quite a few behind so this could be contributing to the issue as well.
Thanks,
Shane

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

August 2020
Okay interesting.. so in the community edition of the portal.
Create saved search
Save it, refresh, changes page come back, still there
Restart CacheBuilder and IIS
Saved search no longer exists
When doing the same steps in the licensed version of the portal this is not an issue.
Leave this with me and I will speak to the devs!
Thanks,
Shane
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Peter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

August 2020

@Shane_White
Thank you for your reply, I've asked my customer to test and give me feedback
I will reply asap ;)

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

August 2020

Hi @Peter_Muttenthaler, @Adam_Hill, @prk
I have relpicated this issue and raise a bug for it PR100466
I have created an IR for Peter so he can track when this is released.
Hope this helps guys :-)
Thanks,
Shane

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Peter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

August 2020

@Shane_White
Thank you again for your fast and great support ;) !!!

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prk Member IT Monkey ✭

February 2021

Hi all, is there any solution to the issue?

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

February 2021

Hi @prk
This is on track to be released in the next baseline release of the portal I believe and possibly the next latest release.
Thanks,
Shane

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prk Member IT Monkey ✭

February 2021

Hi @Shane_White, thank you for the update.

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Alfie_Thomas Customer IT Monkey ✭

March 2021

Hi @Shane_White,
Is this only for the Community version as I am seeing this in our portal also:

Regards,

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021

@Alfie_Thomas
Different issue in this thread to what you are seeing, I would raise an IR for this!

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