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Remember current location on form when applying changes

Michael_Baldry

Michael_Baldry Customer Advanced IT Monkey ✭✭✭

May 2016 in Service Manager Portal Feature Requests

We have a number of groups who deal with a lot of Manual Activities, and they have a common complaint with their process flow:

They receive a MA notification, telling them that an MA in their Support Group's area has become active
They go to the MA, assign it to themselves, and then hit "Apply", so that the rest of their team knows they've picked it up
The portal kicks them back to the "General" tab, and minimizes the MA that they are working on

They have asked if it would be possible to apply & then immediately redirect them back to the same MA they were looking at. Possibly an "Apply" button that's attached directly to the MA form?

17

17

17 votes

Submitted · Last Updated May 2016

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Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

June 2016

The same behavior has been reported for a customer using Apply button in KB article creation. They are sent to the general tab too.
- Added to feature request for visibility.

Thanks,

0
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Trevor_Wendt Customer IT Monkey ✭

September 2016

Up vote here too.

0
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Jason_Meyer Customer Advanced IT Monkey ✭✭✭

August 2020

Any progress/time frame for this?

0
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Steve_Wright Cireson Support Advanced IT Monkey ✭✭✭

September 2020

Hi @Jason_Meyer
I'll find out.
Thanks,

0

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