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Prompt for more information when completing an activity

Tom_Hendricks

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

July 2016 in Service Manager Portal Feature Requests

It would be very helpful to prompt users to complete empty fields such as start/end dates, when they are marking the activity complete. This could either be implemented as letting us mark activity fields as required, or they could be included on the comment pop-up.

17

17

17 votes

Submitted · Last Updated July 2016

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Mark_Wahlert Customer Advanced IT Monkey ✭✭✭

August 2016

Additionally, for SRs and IRs, once you mark as Completed/Resolved it updates work item status to Complete/Resolved BUT you should be prompted to complete the required Implementation/Resolution Notes, or what's the point...

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

August 2016

This is another good example. Prompting at the time of completion has been requested often here. There are other ways to handle this, but this seems like the one that would engage users the best.

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

December 2016

This has had a lukewarm voting response, but it just became a business requirement for us. Is this really not something that other business want/need?

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