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SCSM Cireson Portal | Saving New Incident or Service Request takes long time

Franz-Martin_Po

Franz-Martin_Po Customer IT Monkey ✭

December 2020 in General Discussion

Hello,

I'm having the problem, that it takes between 1 und 5 minutes when I create a new Incident or Service Request in the portal. It doesn't matter if I create it by "New" or by an request offering. It doesn't seem to be user related.

Saving changes in an existing inicdent or request only takes seconds.

Can someone please guide me what steps to take?

Which logfiles could help me finding the problem?

Regards,

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Geoff_Ross Cireson Consultant O.G.

December 2020

Hi @Franz-Martin_Po
Welcome to the community and to Cireson!
This is likely to be a specific environmental issue. You have Cireson Support so I suggest you raise a ticker with us and one our out lovely support team will assist.
According to our system you have access to our support portal but if you having any issues accessing it, DM me and I'll get you sorted.
https://support.cireson.com
Geoff

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

December 2020

Ticket already logged and being investigated @Geoff_Ross thanks!

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