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Email subscription not firing with current criteria

Alfie_Thomas

Alfie_Thomas Customer IT Monkey ✭

March 2021 in Service Manager

Hi guys,

Hopefully me being silly here and missing something simple. I have created the ARO with the title mapped as below and then created the subscription to follow it (Have tried using ID) but the email doesn't send. I guess It's the Related class I am selecting?

I did use all the ID's I could find.

Thanks in advance guys.

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021 Answer ✓

Hi @Alfie_Thomas
It looks like you just have the wrong conditions setup, because you have Title AND id AND id, so all 3 of these conditions have to be true in order for the event to fire.
You should just need Service Request Title Contains and that should be sufficient.
Hope this helps.
Shane

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Answers

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Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021 Answer ✓

Hi @Alfie_Thomas
It looks like you just have the wrong conditions setup, because you have Title AND id AND id, so all 3 of these conditions have to be true in order for the event to fire.
You should just need Service Request Title Contains and that should be sufficient.
Hope this helps.
Shane

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