Home Service Manager

Email subscription not firing with current criteria

Alfie_ThomasAlfie_Thomas Customer IT Monkey ✭

Hi guys,

Hopefully me being silly here and missing something simple. I have created the ARO with the title mapped as below and then created the subscription to follow it (Have tried using ID) but the email doesn't send. I guess It's the Related class I am selecting?


I did use all the ID's I could find.


Thanks in advance guys.



Best Answer

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    Hi @Alfie_Thomas

    It looks like you just have the wrong conditions setup, because you have Title AND id AND id, so all 3 of these conditions have to be true in order for the event to fire.

    You should just need Service Request Title Contains and that should be sufficient.

    Hope this helps.

    Shane

Answers

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Accepted Answer

    Hi @Alfie_Thomas

    It looks like you just have the wrong conditions setup, because you have Title AND id AND id, so all 3 of these conditions have to be true in order for the event to fire.

    You should just need Service Request Title Contains and that should be sufficient.

    Hope this helps.

    Shane

Sign In or Register to comment.