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How to reassign a parent SR after an activity is completed

Stephane_Bouillon

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

March 2021 in Analyst Portal

Hi, I have the following scenario in a SR with several manual activities assigned to different people. When an activity is completed, I want to reassign the parent SR to the assigned-to user of the next activity. I don't seem to be able to achieve this with an Activity Event workflow. Anybody has a suggestion ?

Stephane

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021 Answer ✓

Powershell Activity! Have a PSA after each MA where you want the Assignment to happen. PSA would get the Implementer of the next activity in sequence and assign the parent to that user.

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021 Answer ✓

Powershell Activity! Have a PSA after each MA where you want the Assignment to happen. PSA would get the Implementer of the next activity in sequence and assign the parent to that user.

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Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

March 2021

Duh ! I wish I had thought of it !
Thanks Justin

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