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Can email notifications go out to ticket assignee when a note is added to a ticket?

Chris_Heikell

Chris_Heikell Member IT Monkey ✭

March 2021 in General Discussion

I haven't found a way to make an email notification go to the ticket owner when a new note is added to their ticket. I believe we turned on a notification before, but it was for all actions done to a ticket, not just for notes.

Is this even possible?

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021 Answer ✓

Hi Chris - Are you talking about when a new comment is added, you want a notification to go out?

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021 Answer ✓

Hi Chris - Are you talking about when a new comment is added, you want a notification to go out?

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Chris_Heikell Member IT Monkey ✭

March 2021

Yes, that's what I mean

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2021

Notify Analyst is what you need!
https://kb.cireson.com/article/install-notify-analyst/1
https://softwaredownloads.cireson.com/#/

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