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Any way to add the User Input area to the Incident Request form

alex_kokinalex_kokin Member IT Monkey ✭

I need the same User Input in Incident Request forms like the one in the Service request form



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Answers

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @alex_kokin

    Yes you would need to edit the form, please follow this KB to do so:

    This will show you how to edit forms, but the thing you need to add to the form it:

    {

    name: "UserInput",

    type: "userInput"

    },

    Let me know if this helps.

    Shane

  • alex_kokinalex_kokin Member IT Monkey ✭

    it has it in the incident.js but its not showing in the portal?



  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @alex_kokin

    Have you customized your forms at all? Like set anything up for specific groups..?

    Also, if you open the developer tools, do you see any errors?

    Can you confirm that the IR was filled out via a Request Offering?

    Thanks,

    Shane

  • alex_kokinalex_kokin Member IT Monkey ✭

    Yes it has been modified. I have attached it here.

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    @alex_kokin Did you forget to attach?

  • alex_kokinalex_kokin Member IT Monkey ✭
  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Where is that file located in your CustomSpace structure?

    Thanks,

    Shane

  • alex_kokinalex_kokin Member IT Monkey ✭

    Its at the root of customspace

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Do you have a folder in customspace called workitem? If so is there anything in it?

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Umm. I have no idea what happened to your picture but that is one big link!

  • alex_kokinalex_kokin Member IT Monkey ✭

    I know right...

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    I have deleted them for the sake of scrolling.. email me the pic:

    shane.white@cireson.com

  • alex_kokinalex_kokin Member IT Monkey ✭
  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    How strange...what version of the portal are you on?

  • alex_kokinalex_kokin Member IT Monkey ✭

    10.3.2

  • alex_kokinalex_kokin Member IT Monkey ✭

    I am trying to upgrade this server to 10.4.1 and it is not staying up after. the pool service just keeps crashing. Have you seen this?


    Application pool 'Selfservice' is being automatically disabled due to a series of failures in the process(es) serving that application pool.


    So I paused my upgrade for a bit...

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    I think you need to raise a ticket, seems like you have got some funky stuff going on in your environment!

    You should have some extra folders in custom space which may an issue if you have changed the default web directory from C:\inetpub\CiresonPortal to something else, have you done this?

  • alex_kokinalex_kokin Member IT Monkey ✭

    It has been this way for years now.



  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Interesting, can you raise a ticket for this issue so we can take a deeper look?

  • alex_kokinalex_kokin Member IT Monkey ✭

    will do

  • Brian_WinterBrian_Winter Customer Advanced IT Monkey ✭✭✭

    I'm in the same boat. Please share findings!

  • Brian_WinterBrian_Winter Customer Advanced IT Monkey ✭✭✭

    Actually, placing the Incident.js file in the CustomSpace/WorkItem sub folder worked!

  • alex_kokinalex_kokin Member IT Monkey ✭

    I have been tied up with other issues, so I have not approached the upgrade again yet. But hey, if you find it please do share...

  • alex_kokinalex_kokin Member IT Monkey ✭

    And it retains all the custom settings?

  • Brian_WinterBrian_Winter Customer Advanced IT Monkey ✭✭✭

    Yes, That I can tell. We have some custom js and some rearraigned fields, and it all checks out.

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Thanks for confirming @Brian_Winter All should work as normal, just a new place to put them for neatness!

  • alex_kokinalex_kokin Member IT Monkey ✭

    So should I then move all the .js files in there?

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Noooooooo, just move all custom .js files work items in there, like Incident.js, ServiceRequest.js etc.

  • Brian_WinterBrian_Winter Customer Advanced IT Monkey ✭✭✭

    What's odd is that we have a custom ChangeRequest.js file in root (just changes Notes field name to User Impact). Sitting in the root and works fine. That's what had me stumped with Incident.js.

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Yh sometimes it still reverts back to the old location, which is fine, but going forward move them all in here for neatness and because that's the first place it tries reading, so if you have it in multiple places then this one is priority

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