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SCSM Incident properties

JansiJansi Member IT Monkey ✭

Hi Team,

I would like to retrieve incident properties and so used the below set of commands.

$IC=get-scsmclass -name system.workitem.incident$

$IC.propertycollection --> this shows only few of the fields

$IC.getproperties("recursive") | add-member -pass noteproperty class $IC --> This command retrieves almost all of the fields for the incident module with few columns as (Name, Key, Required, AutoIncrement, Type and DisplayName)

Similarly, I tried to get the "affecteduser" using Relationship class. I used the below commands. Unfortunately, it did not work.

$RC=get-scsmrelationshipclass -name system.workitemaffecteduser$

$RC.getproperties

$RC.propertycollection

Could anyone please let me know how to retrieve the properties as similar manner for the Incident.

Appreciate your help!!!

Regards,

Jansi

Answers

  • James_JohnsonJames_Johnson Customer Adept IT Monkey ✭✭

    Hi Jansi,

    Get-SCSMClass only gets the class, or abstract representation, of the objects. You need to use Get-SCSMObject and specify the class and if you want a filter. An example:

    Get-SCSMObject -class (Get-SCSMClass -name system.workitem.incident$) -filter "DisplayName -eq somevalue"

    You can save the class in a variable and use that instead of the get-scsmclass every time as well.

    For relationships you have to do something similar with get-SCSMRelationshipClass and Get-SCSMRelationshipObject and then find the source and target objects of the relationship. Or you can use projections if one exists for the data you need.

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @Jansi - Are you trying to get the properties of the user class? Or are you trying to view the Affected User on a given incident?

  • JansiJansi Member IT Monkey ✭

    Hi Justin,

    I know how to view the Affected user for an incident. I would like to see the property name Vs. Display Name of the user class, File Attachment class.

    Example:

    PropertyName DisplayName

    =========== ==========

    AffectedUser Affected User

    AssignedTo Assigned To

    Regards,

    Jansi

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