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How add reviewer from Self Service portal?

Erick_MejiaErick_Mejia Customer IT Monkey ✭
in Self-Service Portal - Community 
I request your help please. I have created a Service Request from the "Service Offer" form posted on the Self Service Portal. The form allows me to select a user as a reviewer, but this is never reflected in the console, I only see review activity with blank reviewer data
As this information does not exist, the notifications are not sent to the other reviewers and therefore it does not work.
Below I explain how I built this service request.

1.- Creation of a template, which contains the first approver, the user who will later be chosen by the applicant.
1.png 

2.- ARO construction. Field 9. Data obtained as a query from AD users
2.png 
 

3.- Configure notices
3.1- Reviewer is requested who will be an approver
3-1.png 
 
 3.2-It is extracted from the AD
3-2.png 
 
3.3- The display name is taken as data that will be displayed in "Request offer"

3-3.png 
 
3.4- is configured so that the selected data is added to the template
3-4.png 
 
4.- In Self-Service the applicant selects a reviewer
4.png 
 
5.- In the console, when monitoring the activity, In progress changes, but the reviewer user is not added
5.png 

 


 
 










Best Answer


    

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Geoff_RossGeoff_Ross 

Cireson Consultant O.G. 

    

    

 
Answer ✓ 
    

    

    

    

    

    Hi @Erick_Mejia 
    This is great work - unfortunately SCSM is slightly more complex and this is not possible. You are Related the User to the RA as a Related CI. The reviewer relationship has another level (a Reviewer object relates to the RA and the User relates to the Reviewer - This is how you can have multiple reviewers).
    To achieve this, you will need a little PowerShell activity or Runbook Activity to make the correct relationship for you.
    Geoff
     
    

     
     
    

    

    

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Answers
 
    

  • 

    

    
Options
       
     
    

    

    

Geoff_RossGeoff_Ross 

Cireson Consultant O.G. 

    

    

 
Answer ✓ 
    

    

    

    

    

    Hi @Erick_Mejia 
    This is great work - unfortunately SCSM is slightly more complex and this is not possible. You are Related the User to the RA as a Related CI. The reviewer relationship has another level (a Reviewer object relates to the RA and the User relates to the Reviewer - This is how you can have multiple reviewers).
    To achieve this, you will need a little PowerShell activity or Runbook Activity to make the correct relationship for you.
    Geoff
     
    

     
     
    

    

    

    • 

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Options
       
     
    

    

    

Adam_DzyackyAdam_Dzyacky 

Product Owner Contributor Monkey ✭✭✭✭✭ 

    

    

 

    

    

    

    

    

    Such PowerShell exists as an example over here - 
    

https://cireson.com/blog/definitive-service-manager-powershell-part-7-examples-you-can-use/



     
    

     
     
    

    

    

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