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Other Options for Filtering Data on SQL Widgets

Brett_MoffettBrett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭
Currently within Analytics, there is the @createdFilter option that works for any group of work items.
It would be very useful to have other options based on other enumerations such as:
  • Support group
  • Resolution category
  • Classification
  • Priority
  • Impact
  • SLO
  • etc.
48 votes

Submitted · Last Updated


  • Jason_MeyerJason_Meyer Customer Advanced IT Monkey ✭✭✭
    We would like to have 'filtering' capabilities on the Dashboards and Analytics pages.
  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    and completed/resolved, closed please :)

  • Chris_HardwickChris_Hardwick Member IT Monkey ✭

    A @resolvedfilter based on resolved date would be useful for us.

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭


    If you are good at SQL and very very clever you can make this work.

    What the @createdFilter function does is append to your query an extra WHERE clause with:

    Created > 'whatever option you picked'

    All you need to do is make sure the date you want to filter on is returned as 'Created'. You can do this by wrapping your whole query in another SELECT statement and alias your resolved date column as 'Created'. Here's an example with a super simple query.

    	ResolvedDate AS Created
    FROM (
    	FROM [ServiceManagement].[dbo].[WorkItem]
    	WHERE ResolvedDate IS NOT NULL
    ) t

    Let me know if this works for you.


  • Chris_HardwickChris_Hardwick Member IT Monkey ✭
    edited July 2021

    Thanks @Geoff_Ross,

    I'm not an expert at SQL and also not very Clever 8-). Luckily I have someone who is who sorted it out for us. (Onya Deco!) FYI here's the query for an analytics dashboard displaying work item counts (SR and IR's) per analysts based on Resolveddate(IR's) or CompletedDate(SR's):

    Note the StatusId's and TierId's would need to be modified to suit to individual environments.

    SELECT TOP 50 ISNULL(b.udisplayname, 'Unknown User') as AssignedUser, COUNT(DISTINCT b.workitemid) As ResolvedCount

    FROM (

    Select a.Created, a.udisplayname, a.workitemid, a.AssignedUserID

    FROM (



    when CompletedDate is not null then CompletedDate

    when ResolvedDate is not null then ResolvedDate

    else NULL

    end as Created,

    wi.AssignedUserID as AssignedUserID,

    u.DisplayName as udisplayname,

    wi.WorkItemID as workitemid

    From WorkItem wi

    INNER JOIN CI$User u ON wi.AssignedUserId = u.Id

    LEFT JOIN [Access_CI$User_WorkItem] a ON wi.Id = a.WorkItemId

    WHERE ((ResolvedDate IS NOT NULL) OR (CompletedDate IS NOT NULL))

    AND StatusId IN ('BD0AE7C4-3315-2EB3-7933-82DFC482DBAF', '2B8830B6-59F0-F574-9C2A-F4B4682F1681', 'B026FDFD-89BD-490B-E1FD-A599C78D440F') --Closed, Resolved, Completed

    AND wi.TierId IN ('A523B637-923E-3234-223A-A89EE23C0EFF', 'A2D23160-423D-C237-D231-1D032523D8E2', '09C23CE1-2235-C236-B230-66ECE62351B2', '6BD23CDB-123C-823E-1E02-CD8C8F92372F', 'FCE2363C-8A83-2F26-EF04-0C2EC237E3CD', '97323EA4-8236-E23F-8FD7-C27A423F6141') -- Our appropriate resolver groups both sr's and ir's

    ) as a



    ) as b

    GROUP BY AssignedUserID, b.udisplayname

    ORDER BY ResolvedCount DESC

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