Tracy_Moran
Customer IT Monkey ✭
TERMS OF USE
AGREEMENT BETWEEN USER AND CIRESON
The Cireson Community Web Site is comprised of various web pages operated by Cireson, LLC (collectively, the web pages are referred to herein as the “Cireson Community Web Site”).
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MODIFICATION OF THESE TERMS OF USE
Cireson reserves the right to change the terms, conditions, and notices under which the Cireson Community Web Site is offered, including but not limited to the charges associated with the use of the Cireson Community Web Site upon written notice.
LINKS TO THIRD PARTY SITES
The Cireson Community Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of Cireson and therefore Cireson is not responsible for the contents of any Linked Site, including, without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Cireson is not responsible for webcasting or any other form of transmission received from any Linked Site. Cireson is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Cireson of the site or any association with its operators.
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LIABILITY DISCLAIMER
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE CIRESON COMMUNITY WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. CIRESON (OR ITS SUPPLIERS) MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE CIRESON COMMUNITY WEB SITE AT ANY TIME. ADVICE RECEIVED VIA THE CIRESON COMMUNITY WEB SITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
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SERVICE CONTACT: team@cireson.com
TERMINATION/ACCESS RESTRICTION
Cireson reserves the right, in its sole discretion, to terminate your access to the Cireson Community Web Site and the related services or any portion thereof at any time, without notice.
GENERAL
To the maximum extent permitted by law, this agreement is governed by the laws of the State of California, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in San Diego County, California, U.S.A. in all disputes arising out of or relating to the use of the Cireson Community Web Site. Use of the Cireson Community Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Cireson as a result of this agreement or use of the Cireson Community Web Site. Cireson’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Cireson’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Cireson Community Web Site or information provided to or gathered by Cireson with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Cireson with respect to the Cireson Community Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Cireson with respect to the Cireson Community Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.
COPYRIGHT AND TRADEMARK NOTICES:
All contents of the Cireson Community Web Site are: Copyright 2016 by Cireson, LLC and/or its suppliers. All rights reserved.
TRADEMARKS
The names of actual companies and products mentioned herein and on the Cireson Community Web Site may be the trademarks of their respective owners.
The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.
Any rights not expressly granted herein are reserved.
NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Cireson respects the intellectual property of others and asks that users of the Cireson Community Web Site do the same. In connection with the Cireson Community Web Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Cireson Community Web Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of the Cireson Community Web Site users is, through the use of the Cireson Community Web Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:
Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.
Designated Agent: Matthew W. Deen, Esq.
Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101
Telephone: 619-993-8873
Fax: 888-244-8458
Email: matt.deen@cireson.com
Answers
I'm not a customer, but I can empathize with some of the nuances in migrating from 2012 to 2016. The LM Tool certainly helps in getting stuff from A to B. How customers have set up 'A' and 'B' can make it tricky! It is certainly worth a chat with our services team to make sure everything is ready for a smooth transition.
Hope that helps!
Steve
We have warehouse issues with SCSM, not sure if it related to the Lifecycle Management Tool yet. If it is related, is it something that has been fixed?
Our issue
The DWDataMart IncidentDIM has no TierQueueID column and the TierQueue column contains GUIDs instead of support group names.
It lists these columns:
SELECT TOP (1000) [IncidentDimKey]
,[BaseManagedEntityId]
,[EntityDimKey]
,[SourceId]
,[TargetResolutionTime]
,[Escalated]
,[Source_IncidentSourceId]
,[Source]
,[Status_IncidentStatusId]
,[Status]
,[ResolutionDescription]
,[NeedsKnowledgeArticle]
,[TierQueue]
,[HasCreatedKnowledgeArticle]
,[LastModifiedSource_IncidentSourceId]
,[LastModifiedSource]
,[Classification_IncidentClassificationId]
,[Classification]
,[ResolutionCategory_IncidentResolutionCategoryId]
,[ResolutionCategory]
,[MessageType]
,[Message]
,[CiresonARA02]
,[AffectedUserClassificationCategory]
,[LegacyReference]
,[ThirdPartyReference]
,[Explanation]
,[FurtherActionRequired]
,[Priority]
,[Impact_IncidentImpactId]
,[Impact]
,[Urgency_IncidentUrgencyId]
,[Urgency]
,[ClosedDate]
,[ResolvedDate]
,[Id]
,[Title]
,[Description]
,[ContactMethod]
,[CreatedDate]
,[ScheduledStartDate]
,[ScheduledEndDate]
,[ActualStartDate]
,[ActualEndDate]
,[IsDowntime]
,[IsParent]
,[ScheduledDowntimeStartDate]
,[ScheduledDowntimeEndDate]
,[ActualDowntimeStartDate]
,[ActualDowntimeEndDate]
,[RequiredBy]
,[PlannedCost]
,[ActualCost]
,[PlannedWork]
,[ActualWork]
,[FirstAssignedDate]
,[FirstResponseDate]
,[DisplayName]
,[AlertId]
,[IsDeleted]
,[InsertedBatchId]
,[UpdatedBatchId]
FROM [DWDataMart].[dbo].[IncidentDim]
Microsoft
They have helped us manually create the TierQueueID and then assisted in introducing a new stored procedure to ensure GUIDs go into the ID column and support group names go into the TierQueue. The downside is it was from the point of the change.
So in our live environment we have this, with the missing ID queue:
SELECT TOP 1000 [IncidentDimKey]
,[TierQueue]
,[TierQueue_IncidentTierQueuesId]
FROM [DWDataMart].[dbo].[IncidentDim]
Possible further issues
We are in the process of introducing new SQL servers for SCSM and DW. We have reinstalled SCSM on the data warehouse management server to point to the new servers. The jobs have run and the above issue is showing. We think that maybe the issue is created by the first sync (if the SCSM 2016 base product doesn't have an issue we are unaware of!?!). We are currently on the UR7 roll up.
Feedback
I would be interested to hear if anyone has experienced any issues with their warehouse like the issue above. Did it involve the Lifecycle Management tool? How did you resolve it? How did you prevent it from occurring again.
Equally, if this sounds familiar and is linked to something else, I would really appreciate hearing from you.