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Powershell Support Group Changes
Mike_Branco
Customer IT Monkey ✭
Hello,
We are consolidating a few support groups and I would like to move any active/closed tickets that are assigned to one support group into the other support group before deleting it.
Can this be done through powershell scripting? If so, can someone please provide information on how this would be done?
Thank you in advanced,
Mike Branco
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Adam_Dzyacky
Product Owner Contributor Monkey ✭✭✭✭✭
I threw this together really quickly, this will walk you through identifying enums and then updating a group of Incidents assigned to a Support Group to a different Support Group.
If you have a dev environment, check it out there first.
#Step 1 - We need to find the enumerations we need to work with $mgmtServer = "localhost" Get-SCSMEnumeration -name "IncidentTierQueuesEnum" -ComputerName $mgmtServer | Get-SCSMChildEnumeration -ComputerName $mgmtServer | Select-Object Id, DisplayName #Step 2 - Get the Incidents of a Specific Support Group (Tier Queue) per the above ID $irClass = Get-SCSMClass -Name "System.WorkItem.Incident$" -computername $mgmtServer $incidents = Get-SCSMObject -class $irClass -Filter "TierQueue -eq '4c17850c-fd4d-c1ff-9548-d0a246747fd0'" -computername $mgmtServer #Step 3 - View the Incidents we got back $incidents #Step 4 - Change the Support Group foreach ($incident in $incidents) { Set-SCSMObject -SMObject $incident -Property "TierQueue" -Value "af422ab9-9d5e-46c1-a2b0-d36ea07acf0e" -computername $mgmtServer }1
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Hey there Mike,
Check out Part 3 in our Definitive SCSM PowerShell series that covers working with enums and changing properties.
Thanks for the link - it looks like that works for 1 specific IR/SR, is there a way to capture all of them in an array and change them at once?
example : anything that has the support group assigned as 'Service Desk' (open/closed tickets) all changed to be 'Service Analyst'
Yes, the idea would be instead of Filtering on a specific IR/SR you'd filter on the TierQueue/SupportGroup property so you'd return many Work Items instead of one.
Hey @Mike_Branco just wanted to see how you got on with this?
Thanks for the follow-up.
That site did help to a certain extent but was still unable to make the correct script for it.
I threw this together really quickly, this will walk you through identifying enums and then updating a group of Incidents assigned to a Support Group to a different Support Group.
If you have a dev environment, check it out there first.
#Step 1 - We need to find the enumerations we need to work with $mgmtServer = "localhost" Get-SCSMEnumeration -name "IncidentTierQueuesEnum" -ComputerName $mgmtServer | Get-SCSMChildEnumeration -ComputerName $mgmtServer | Select-Object Id, DisplayName #Step 2 - Get the Incidents of a Specific Support Group (Tier Queue) per the above ID $irClass = Get-SCSMClass -Name "System.WorkItem.Incident$" -computername $mgmtServer $incidents = Get-SCSMObject -class $irClass -Filter "TierQueue -eq '4c17850c-fd4d-c1ff-9548-d0a246747fd0'" -computername $mgmtServer #Step 3 - View the Incidents we got back $incidents #Step 4 - Change the Support Group foreach ($incident in $incidents) { Set-SCSMObject -SMObject $incident -Property "TierQueue" -Value "af422ab9-9d5e-46c1-a2b0-d36ea07acf0e" -computername $mgmtServer }thank you very much, that worked perfectly!