Cireson Portal - Resolution Description Required

Dear All,

I have the following code to set the resolution to be required in the custom.js posted here. However when enabling parent incident functionality and trying to resolve a parent incident it doesn't work. Clicking on the "OK" button doesn't allow a parent incident to be closed. Any help with this would be really appreciated.

Kind Regards

Daniel

+++++ Code +++++

// Adding required to resolution description

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {

  formObj.boundReady(function () {

    var changewindow = $($.find("#ChangeStatusWindow"));

    var changewindowWrapper = changewindow.find(".cireson-window--wrapper");

    var changewindowFooter = changewindowWrapper.find(".cireson-window--footer");

    var changewindowFooterErrorDiv = changewindowWrapper.find("#changeStatusErrorWin");

    var okButton = changewindowFooter.find(".btn-primary");

    //hide original ok button

    okButton.hide();

    //close dialog

    hideWindow = function () {

      $(".k-window").hide();

      $(".k-overlay").hide();

    }

    //custom ok button click event

    customOkButtonClick = function () {

      var workItemStatuses = app.constants.workItemStatuses;

      //map all the status constants to shorter local vars. used in getFormTaskViewModel() and getFormTaskChangeRules()

      var incidentResolved = workItemStatuses.Incident.Resolved;

      var incidentActive = workItemStatuses.Incident.Active;

      var incidentClosed = workItemStatuses.Incident.Closed;

      var serviceRequestCompleted = workItemStatuses.ServiceRequest.Completed;

      var serviceRequestClosed = workItemStatuses.ServiceRequest.Closed;

      var problemResolved = workItemStatuses.Problem.Resolved;

      var problemClosed = workItemStatuses.Problem.Closed;

      var requireResolution = false;

      if (pageForm.viewModel.Status.Id == incidentResolved) {

        requireResolution = true;

      }

      var actionLogType = app.controls.getWorkItemLogType(viewModel);

      if (_.isString(viewModel.Status.Name) && viewModel.Status.Name.length < 1) {

        viewModel.set("Status", { Id: originalVm.Status.Id, Name: originalVm.Status.Name });

      } else if (requireResolution && (!_.isUndefined(viewModel.ResolutionCategory) && _.isNull(viewModel.ResolutionCategory.Id))) {

        //changewindowFooter.find('#changeStatusErrorWin').html(localization.RequestCategoryRequiredError);

        kendo.ui.ExtAlertDialog.show({

          title: localization.Warning,

          message: localization.RequestCategoryRequiredError

        });

      } else if (requireResolution && _.isNull(viewModel.Notes) && (vm.type == "ServiceRequest")) {

        //changewindowFooter.find('#changeStatusErrorWin').html(localization.ImplementationNotesRequiredError);

        kendo.ui.ExtAlertDialog.show({

          title: localization.Warning,

          message: localization.ImplementationNotesRequiredError

        });

      } else if (requireResolution && (!_.isUndefined(viewModel.ResolutionDescription) && _.isNull(viewModel.ResolutionDescription))) {

        //modalWindowEle.find('#changeStatusErrorWin').html("Resolution Description is a required field");

        kendo.ui.ExtAlertDialog.show({

          title: localization.Warning,

          message: "Please enter a Resolution Description"

        });

      }

      else if (viewModel.Status.Id === incidentResolved) { //resolved incident

        //set resolved date

        viewModel.set("ResolvedDate", new Date().toISOString());

        var resDateEle = $("input[name='ResolvedDate']");

        if (resDateEle.attr('data-control') == 'datePicker') {

          resDateEle.val(kendo.toString(new Date(), "d"));

        } else if (resDateEle.attr('data-control') == 'dateTimePicker') {

          resDateEle.val(kendo.toString(new Date(), "g"));

        }

        //add to action log

        if (actionLogType) {

          viewModel[actionLogType].unshift(new app.dataModels["AppliesToTroubleTicket"].recordResolved(viewModel.ResolutionDescription));

        }

        //set resolved by user 

        viewModel.RelatesToTroubleTicket = { BaseId: session.user.Id };

        //if incident is a parent, check if we need to resolve its child incidents

        if (viewModel.IsParent && (this.resolveChildSettings.ResolveChildIncident || (this.resolveChildSettings.ResolvedLetAnalystDecide && this.resolveChildIncident)))

          resolveChildIncidents(this.resolveChildSettings);

        changewindowFooter.find('#changeStatusErrorWin').html("");

        hideWindow();

      } else if (viewModel.Status.Id === incidentClosed || viewModel.Status.Id === serviceRequestClosed || viewModel.Status.Id === problemClosed) { //closed IR or closed SR

        //set closed date

        viewModel.set("ClosedDate", new Date().toISOString());

        var closeDateEle = $("input[name='ClosedDate']");

        if (closeDateEle.attr('data-control') == 'datePicker') {

          closeDateEle.val(kendo.toString(new Date(), "d"));

        } else if (closeDateEle.attr('data-control') == 'dateTimePicker') {

          closeDateEle.val(kendo.toString(new Date(), "g"));

        }

        //set closed by user 

        switch (viewModel.Status.Id) {

          case problemClosed:

            viewModel.RelatesToTroubleTicket_ = { BaseId: session.user.Id };

            break;

          case incidentClosed:

            viewModel.RelatesToTroubleTicket_ = { BaseId: session.user.Id };

            viewModel[actionLogType].unshift(new app.dataModels["AppliesToTroubleTicket"].recordClosed());

            break;

          case serviceRequestClosed:

            viewModel.ClosedByUser = { BaseId: session.user.Id };

            break;

        }

        changewindowFooter.find('#changeStatusErrorWin').html("");

        hideWindow();

      }

      else if (viewModel.Status.Id === incidentActive) { //activate incident

        viewModel.RelatesToTroubleTicket = { BaseId: null };

        viewModel.ResolutionCategory.set("Id", null);

        viewModel.ResolutionCategory.set("Name", "");

        viewModel.set("ResolutionDescription", null);

        viewModel.set("ResolvedDate", null);

        //add to action log

        var actionLogType = app.controls.getWorkItemLogType(viewModel);

        if (actionLogType) {

          viewModel[actionLogType].unshift(new app.dataModels["AppliesToTroubleTicket"].recordActivated());

        }

        changewindowFooter.find('#changeStatusErrorWin').html("");

        hideWindow();

      } else if (viewModel.Status.Id === serviceRequestCompleted) { //completed service request

        //set completed date

        viewModel.set("CompletedDate", new Date().toISOString());

        var comDateEle = $("input[name='CompletedDate']");

        if (comDateEle.attr('data-control') == 'datePicker') {

          comDateEle.val(kendo.toString(new Date(), "d"));

        } else if (comDateEle.attr('data-control') == 'dateTimePicker') {

          comDateEle.val(kendo.toString(new Date(), "g"));

        }

        changewindowFooter.find('#changeStatusErrorWin').html("");

        hideWindow();

      } else if (viewModel.Status.Id === problemResolved) { //resolved problem

        //set resolve date

        viewModel.set("ResolvedDate", new Date().toISOString());

        var comDateEle = $("input[name='ResolvedDate']");

        if (comDateEle.attr('data-control') == 'datePicker') {

          comDateEle.val(kendo.toString(new Date(), "d"));

        } else if (comDateEle.attr('data-control') == 'dateTimePicker') {

          comDateEle.val(kendo.toString(new Date(), "g"));

        }

        //set resolved by user 

        viewModel.RelatesToTroubleTicket = { BaseId: session.user.Id };

        if (viewModel.IsAutoResolve) {

          resolveRelatedWorkItems();

        }

        viewModel.set("AutoResolve", viewModel.IsAutoResolve);

        changewindowFooter.find('#changeStatusErrorWin').html("");

        hideWindow();

      } else {

        changewindowFooter.find('#changeStatusErrorWin').html("");

        hideWindow();

      }

    }

    //add the new custom button to form

    var customOkButton = $("<button id='customOKButton' onClick=customOkButtonClick() data-role='button' class='btn btn-primary'>Ok</button>");

    changewindowFooterErrorDiv.after(customOkButton);

  });

});