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Add new attachment to an existing WorkItem

Hello,

I would like to allow end users to add new attachments to their existing IR. Unfortunately end user cannot do that.

Analyst instead has that possibility.

Is that an expected behaviour? Can I do something to enable that feature?


Best regards!

Answers

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @Dimitri_Iacomi - Can they use the attachment dropdown at the top of the IR by clicking on the paper clip?


  • Dimitri_IacomiDimitri_Iacomi Member IT Monkey ✭

    Hi @Justin_Workman,

    Unfortunately there is no paper clip shown.

    Maybe they lack some permissions in SM?

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    If you go to Admin Settings -> Features are you able to enable the Header Attachments?

  • Dimitri_IacomiDimitri_Iacomi Member IT Monkey ✭

    Yes, now I have enabled "Header Attachments" but I cannot add anything.


  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @Dimitri_Iacomi - if you look at custom.css or custom.js in CiresonPortal\CustomSpace, is it possible you're hiding that ability for End Users?

  • Dimitri_IacomiDimitri_Iacomi Member IT Monkey ✭

    Tryed removing anything in my CustomSpace but nothing changed.

    For sure something is hidden:

    <div class="form-group cs-form__predefined--fileAttachmentsDradDrop" data-bind="visible:isVisible" style="display: none;">

    If I delete style="display: none;" the page changes and shows the drag an drop feature.

    I'm confused...

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