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Analyst / Private Comment

Chris_JordanChris_Jordan Customer Adept IT Monkey ✭✭
If you have an analyst who is unable to click the "Is Private" comment add, what is the direction of troubleshooting you should take?

I have checked the security role in SCSM, looks like the rest of my analysts.

Best Answer

Answers

  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Hi Chris

    Sounds like a client side issue, have your tried having the analyst test on another browser and PC? If it works then try some troubleshooting like IE options reset to default, profile reset etc.

    Regards
    Joe
  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    Can the analyst add a private comment from another users computer? This will indicate if it's a user issue or a computer issue. 
  • Chris_JordanChris_Jordan Customer Adept IT Monkey ✭✭
    Tried on 2 other PCs, same issue.
  • Candice_YeudallCandice_Yeudall Customer Advanced IT Monkey ✭✭✭
    Has the analyst switched permissions at all in the last month? We have encountered times when user roles are more than a month old even though they have been updated. I believe we had to restart everything to fix it.
  • Tony_CollettTony_Collett Cireson Support Super IT Monkey ✭✭✭✭✭
    That seems a bit strange, if it was the custom javascript I would have thought it might affect every user. 

    Anyway, I'm glad you were able to find the cause. Let me know if you need any more help. 

    Regards, Tony
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