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User blocked after get the password wrong once

Joao_Araujo

Joao_Araujo Customer IT Monkey ✭

October 2021 in Account Control

Hello Community,

I have a problem here on my SCSM. Every time a user was the password once, our AD locks the user. We have a GPO that allows the user to get it wrong up to 3 times.

Does anyone know how to adjust this?

Best Regards,

Joao Araujo

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Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

October 2021

Hi @Joao_Araujo
What version of the portal are you running?
It sounds like the logon process is attempting the log on several times rather than just a single time. There might be a bug or it might have already been addressed in a previous update.
Let me know the version number and we can take a look from there.

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

October 2021

Would recommend also to check your Customization's..
We have enabled the work item count bubble and that make four API calls every minute. So the first logon runs a number of concurrent API calls as one.

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Joao_Araujo Customer IT Monkey ✭

October 2021

Hi @Brett_Moffett
Yes, it's in the latest version. I talked to Cireson support and they simulated this in their environment, and found that the error also happened. They are checking what this is.
Tk´s
Best Regards,

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Brett_Moffett Cireson PACE Super IT Monkey ✭✭✭✭✭

October 2021

@Brian_Wiest it might be worth updating the badges community solution to the latest version as it no longer uses the API but rather direct SQL queries.
Latest version is here: GitHub - BrettMoff/CiresonBadges: Work Item Badge Count Extension for Cireson Analyst Portal.

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