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User input when creating a ticket through powershell

Joakim_Normann Customer Adept IT Monkey ✭✭

June 2022 in Analyst Portal

We have a large request form in another ticket system which through integration creates a ticket in our Service Manager environment using Powershell and specifying which template the ticket should be created with. I have received a request from our users asking if it's possible to populate User Input when the ticket is created because they are used to look at the user input when they work with the ticket.

As far as I can tell it looks like the user input field is connected with the ARO and is only used when registering a ticket through the portal.

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

June 2022

@Joakim_Normann - Check the last few comments on this thread:
Definitive Service Manager PowerShell — Cireson Community

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CIRESON COMMUNITY WEB SITE

TERMS OF USE

AGREEMENT BETWEEN USER AND CIRESON

The Cireson Community Web Site is comprised of various web pages operated by Cireson, LLC (collectively, the web pages are referred to herein as the “Cireson Community Web Site”).

The Cireson Community Web Site is offered to you conditioned on your acceptance of the terms, conditions, and notices contained herein without modification or exception. Your use of the Cireson Community Web Site constitutes your agreement to all such terms, conditions, and notices contained in these Terms of Use.

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GENERAL

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The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

Any rights not expressly granted herein are reserved.

NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

Cireson respects the intellectual property of others and asks that users of the Cireson Community Web Site do the same. In connection with the Cireson Community Web Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Cireson Community Web Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of the Cireson Community Web Site users is, through the use of the Cireson Community Web Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

your physical or electronic signature;
identification of the copyrighted work(s) that you claim to have been infringed;
identification of the material on our services that you claim is infringing and that you request us to remove;
sufficient information to permit us to locate such material;
your address, telephone number, and e-mail address;
a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

Designated Agent: Matthew W. Deen, Esq.

Address of Agent: 1620 Fifth Avenue, Suite 875, San Diego, CA 92101

Telephone: 619-993-8873

Fax: 888-244-8458

Email: matt.deen@cireson.com