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Shared Mailbox for Exchange Connector

Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭
in Service Manager

Hello guys,

I have a (maybe stupid) question about the Microsoft Exchange Connector for SCSM:


Is it possible to configure it to process mails from a shared mailbox where no active ad user account lies behind?

Best Answers

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    Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    Answer ✓

    @Simon_Zeinhofer - I believe the answer here is no. It must be a user-based mailbox.

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    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Answer ✓

    Did not have to run that script on the management server.

    My Exchange admin created a role where a specific user account (with mailbox) has impersonate rights to all the members of a specific rule set.

    Then we use that specific account into exchange connector settings.

Answers

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    Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    Answer ✓

    @Simon_Zeinhofer - I believe the answer here is no. It must be a user-based mailbox.

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    Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

    @Justin_Workman Thanks for the answer. :)

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    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭

    We have 10 mailboxes processed and all are Shared Mailboxes.

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    Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

    @Brian_Wiest Do you use the OOTB Exchange Connector or the SMlet based one?

    If you use the OTB, how do you handle the processing? Do you use Impersonation?

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    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭

    OOTB Exchange Connector.

    Also used the SMLet based one. (Keep running into bugs with it and attempting to scope, hangs up on some random emails that might be specific to my environment)

    Yes using Impersonation for both.

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    Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

    @Brian_Wiest Thx for the info.


    Two questions: What rights does the run as account form the connector need in the shared mailbox? Read rights?

    If we create an explicit account to be the run as account for this shared mailbox, do I still have to run this script on the Management Server:

    New-ManagementRoleAssignment -Name:AdminImpersonateAll -Role:ApplicationImpersonation -User RUNASACCOUNT

  • Options
    Brian_WiestBrian_Wiest Customer Super IT Monkey ✭✭✭✭✭
    Answer ✓

    Did not have to run that script on the management server.

    My Exchange admin created a role where a specific user account (with mailbox) has impersonate rights to all the members of a specific rule set.

    Then we use that specific account into exchange connector settings.

  • Options
    Simon_ZeinhoferSimon_Zeinhofer Customer Ninja IT Monkey ✭✭✭✭

    @Brian_Wiest Thank you very much for the detailed explanation!

    Helps us a lot!!

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