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Is there an easy way to export all tickets from the past year into a csv?

Alexis_Stallman

Alexis_Stallman Customer IT Monkey ✭

August 2022 in General Discussion

We are trying to gather our ticket data from the past year, we are specifically wanting to look at the affected user and created date. Any suggestions on how to get this data exported to a csv?

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Matt_Howard1 Customer Adept IT Monkey ✭✭

August 2022 Answer ✓

If you do it from the portal, do a work item search, save it and that makes the Export option available. You could also do the same from the WorkItem table in the ServiceManagement database in SQL.

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Matt_Howard1 Customer Adept IT Monkey ✭✭

August 2022 Answer ✓

If you do it from the portal, do a work item search, save it and that makes the Export option available. You could also do the same from the WorkItem table in the ServiceManagement database in SQL.

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Alexis_Stallman Customer IT Monkey ✭

August 2022

Awesome, thanks!

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