Knowledge Base Articles

Trent · August 2016

I have successfully installed the community portal and have been testing it out. Everything seems to work wonderfully, with the exception of our knowledge base articles. None of our current articles are showing in the portal. Any assistance would be much appreciated.

Thanks

Joe_Burrows · August 2016

Hi Trent

Thanks for connecting with the Cireson Community.

The Cireson HTML Knowledge base is independent of the SCSM knowledge articles, you will need to convert your SCSM KA's to Cireson HTML KB's in order to have these appear in the self service portal.

If you have lots of articles you can convert using a tool such as the below:
https://community.cireson.com/discussion/49/word-to-html-convertor

For more info see below note on the install guide and page 35 for setting up list enumeration values for the Cireson KB.

Image: https://us.v-cdn.net/6026663/uploads/editor/fd/09ddbg9tui4z.png

Any questions let me know

Regards
Joe

Joe_Burrows · August 2016

Hi Trent

Thanks for connecting with the Cireson Community.

The Cireson HTML Knowledge base is independent of the SCSM knowledge articles, you will need to convert your SCSM KA's to Cireson HTML KB's in order to have these appear in the self service portal.

If you have lots of articles you can convert using a tool such as the below:
https://community.cireson.com/discussion/49/word-to-html-convertor

For more info see below note on the install guide and page 35 for setting up list enumeration values for the Cireson KB.

Any questions let me know

Regards
Joe

Trent · August 2016

I must have skimmed over the note you included that I just found on page 5 of the install guide. Do'h!

Thanks for the response Joe!

Joe_Burrows · August 2016

No worries Trent! Hope you enjoy the new Portal Experience.

Let us know how it goes and if any questions pop up along the way

Knowledge Base Articles

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Knowledge Base Articles

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