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Add multiple Reviewers based on AD group to RA

Adrian_Mataisz

Adrian_Mataisz Customer Advanced IT Monkey ✭✭✭

August 2016 edited August 2016 in Service Manager

Can multiple reviewers be added to a RA based on an AD group? We would like something like this: If requester is part of SCSM Accounting Users add reviewers from SCSM Accounting Approvers group and email them Approve/Reject notification.

If this is possible with the email notification app we don't use it yet.

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Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

August 2016

Hi Adrian

Its definitely possible with some automation to add reviewers dynamically using runbook or workflow to pull a property or relationship and add the members as reviewers.

The below blogs should point you in the right direction:

http://www.scsm.se/?p=895

https://marcelzehner.ch/2014/07/18/service-manager-create-a-reviewers-object-by-using-powershell-scsm/

Regards
Joe

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