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Ability to Email a Knowledge Article

Rick_Hancks

Rick_Hancks Customer Adept IT Monkey ✭✭

July 2016 in Service Manager Portal Feature Requests

We have many cases where a help desk analyst has a need to email an article to a user. I'd like to see a button on the article page that with a click would send the url of the article to an email address.

A link or button within the Cireson portal would provide our help desk analysts a quick and easy way to share knowledge.

16

16

16 votes

Submitted · Last Updated July 2016

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Mike_Riston Customer IT Monkey ✭

September 2016

Love this idea! Maybe have it pull up a list of that Analyst's open IRs as to send the link with a [IR#####] in the subject to log the action and tie that IR with that KB.

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