Is it possible Add a survey task for EndUser?
Maria_Jose_Cortez_de
Customer IT Monkey ✭
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Joe_Burrows
Cireson Devops Super IT Monkey ✭✭✭✭✭
Hi Maria
I imagine it would be possible you would just need to create a custom task that went to the URL to link to the workitem as per the SurveyApp KBMore on custom tasks here:In order to make this linkage the user must create the Survey Result using a URL that contains the GUID of the WorkItem you wish to link with.
Here is an example:
http://localhost/View/SurveyApp#/survey/create?templateId=0441dc26-08f7-bc8b-4dba-25e9b385b33b&workItemId=84dfc2a9-f5b8-b4b0-7c2a-3547d5c26e27
The best way to accomplish this is through the use of a URL link in a resolution notification, which would look similar to the following html.
This would work inside an Incident Notification template:
<a href="http://localhost/View/SurveyApp#/survey/create?templateId=0441dc26-08f7-bc8b-4dba-25e9b385b33b&workItemId=$Context/?$Id$?">Survey</a>
When the user clicks the link that would appear in the notification they’d be taken to the appropriate survey page (identified by the template id) and the workitem id would already be in the URL for them.
https://support.cireson.com/KnowledgeBase/View/52#/
5
Answers
I imagine it would be possible you would just need to create a custom task that went to the URL to link to the workitem as per the SurveyApp KB
In order to make this linkage the user must create the Survey Result using a URL that contains the GUID of the WorkItem you wish to link with.
Here is an example:
http://localhost/View/SurveyApp#/survey/create?templateId=0441dc26-08f7-bc8b-4dba-25e9b385b33b&workItemId=84dfc2a9-f5b8-b4b0-7c2a-3547d5c26e27
The best way to accomplish this is through the use of a URL link in a resolution notification, which would look similar to the following html.
This would work inside an Incident Notification template:
<a href="http://localhost/View/SurveyApp#/survey/create?templateId=0441dc26-08f7-bc8b-4dba-25e9b385b33b&workItemId=$Context/?$Id$?">Survey</a>
When the user clicks the link that would appear in the notification they’d be taken to the appropriate survey page (identified by the template id) and the workitem id would already be in the URL for them.
https://support.cireson.com/KnowledgeBase/View/52#/
Definitely possible though.